Having Trouble Logging into eBanking or the Mobile App?
iOS Mobile App Log In
If you are an iPhone user and experienced trouble logging into your First Bank On The Go iOS mobile app with biometrics or your passcode, please delete the app from your device and re-install the mobile app from the iOS App Store. You will then be prompted to enter your username and password. From there, you can set up a passcode and biometrics for future logins.
Aditionally, you can remove the device through eBanking by completing the following steps: (1) Log in to personal eBanking with your username and password. (2) Go to Profile under Self‑Service and select Devices. (3) Find your iPhone, click the three‑dot menu, and choose Remove Device. (4) Reopen the mobile app, log in with your username and password, and follow the prompts to set up biometrics and a passcode again.
Need to reset your password?
- In Personal eBanking on Web: Click the "I've forgotten my password" link and follow the prompts to create a new password.
- In the First Bank On The Go Mobile App: Select the "Login with Passcode" option, then click "Forgot passcode?" Once on the Forgot Passcode page, click "Forgot credentials?" and select "I've forgotten my password."
Forgotten your username?
- In Personal eBanking on Web: Click "I've forgotten my username" and enter your email address to be sent a reminder.
- In the First Bank On The Go Mobile App: Select the "Login with Passcode" option, then click "Forgot passcode?" Once on the Forgot Passcode page, click "Forgot credentials?" and select "I've forgotten my username." Enter your email address to be sent a reminder.
What’s New in Your Upgraded eBanking Experience on the Web
A Personalized Dashboard
- Your new home screen after logging in to your eBanking profile is now a powerful, customizable dashboard.
- Get at-a-glance insights for your accounts, latest transactions, cards, spending insights, and budgets.
- Create a customizable view that works for you: add or remove widget categories based on your financial goals. Or simply change the order of the widgets based on what's most important to you.
- Mark frequently used accounts as favorites for quicker visibility on both the dashboard and account screens.
- On the Accounts page, simply click the star icon next to the accounts you'd like to make a favorite. These will show first on your account and dashboard screens.
- All card-related actions, such as Travel Notices and Card Controls, are now consolidated in a single, easy-to-navigate view.
- Simply click Manage Cards under the Self-Service menu to manage your debit card: change your PIN, lock your card, add travel notices, and manage card controls and alerts all from one simple view.
- Easily track your money movement with a dedicated area to view upcoming and past transfers, including the status of each transfer.
- In the lefthand navigation menu, under Move Money, select Upcoming Transfers, then click the History tab. Here you can see past transfer history and the status of each transfer.
What's New in the Upgraded First Bank On The Go Mobile App
The enhanced mobile app offers a cleaner design, easier navigation, and new features to help you manage your money with greater control and convenience.
Improved Login Experience
Improved Login Experience
- Logging in is now simpler: Choose biometric login or passcode each time you open the app.
- Your previously enabled biometric and passcode settings remain valid.
- If you do not have biometrics or a passcode set up, you will still be able to log in with your existing username and password.
- Manage important settings more easily: Update your biometric settings, passcode, and personal information.
- Confirm your contact information: Review your mailing address and update your email and phone number. To update your mailing address, visit your local First Bank branch or call the First Bank Service Center at 800-760-2265.
- Tap the circle with your initials to access the profile menu.
- Your new home screen after logging in to the mobile app is now a powerful, customizable dashboard.
- Quick actions on the mobile app dashboard allow you to easily select to deposit a check or make a transfer in one tap.
- Get at-a-glance insights for your accounts, latest transactions, cards, spending insights, and budgets.
- Create a customizable view that works for you: add or remove widget categories based on your financial goals. Or simply change the order of the widgets based on what's most important to you.
- A new scrollable upper navigation menu is visible throughout your journey in the mobile app.
- The lower navigation menu includes Home, Move Money, Accounts, and More.
- On the Home tab, view your dashboard; plus in the upper navigation menu, scroll over to select Cards, Insights, and Alerts for easy, on-the-go management.
- The former Self-Service menu has been streamlined into more intuitive sections, including the new Profile and Home screens with the scrollable upper navigation items for easy access.
- Order Checks is now in the More menu.
- Mark frequently used accounts as favorites for quicker visibility on both the dashboard and account screens.
- On the Accounts tab, simply click the star icon next to the accounts you'd like to make a favorite. These will now show first on your account and dashboard screens.
- All card-related actions, such as Travel Notices and Card Controls, are now consolidated in a single, easy-to-navigate view.
- Simply tap Cards in the upper navigation on the Home tab to manage your debit card.
- Easily track your money movement with a dedicated area to view upcoming and past transfers, including the status of each transfer.
- Tap the Move Money menu, then simply tap the History tab in the upper navigation menu. Here you can see past transfer history and the status of each transfer.
- Our suite of Insights tools will be available in the mobile app following this upgrade, helping you track spending, monitor budgets, and stay on top of your financial goals on the go.
- In the Home tab, simply tap Insights in the upper navigation menu to explore these tools.