SYSTEM HOURS OF OPERATION
System hours of operation are generally 24 hours a day, 7 days a week. Availability may be reduced on Sundays between 2:00 am and 9:00 am to allow for routine system maintenance.
BUSINESS DAYS
Business days are Monday through Friday excluding federal holidays.
CUTOFF TIMES
The following Services are subject to the following cutoff hours on business days:
| ACH Payment & Collections | 8:00 PM Central | 6:00 PM Pacific |
| Same Day ACH | 1:00 PM Central | 11:00 AM Pacific |
| Prefunded ACH | 6:00 PM Central | 4:00 PM Pacific |
| Positive Pay Decisioning (Check) | 7:00 PM Central | 5:00 PM Pacific |
| ACH Positive Pay Decisioning | 7:00 PM Central | 5:00 PM Pacific |
| Bill Payment | 3:00 PM Central | 1:00 PM Pacific |
| Loan Advances | 10:00 PM Central | 8:00 PM Pacific |
| Loan Payments | 10:00 PM Central | 8:00 PM Pacific |
| Loan Advances and Loan Payments made after the cutoff time may be processed the next business day. | ||
| Remote Deposit (RDC) | ||
| RDC – Desktop Scanning | 8:00 PM Central | 6:00 PM Pacific |
| RDC – Mobile/Tablet | 8:00 PM Central | 6:00 PM Pacific |
| Stop Payment | 10:00 PM Central | 8:00 PM Pacific |
| Transfers | ||
| Internal Transfers | 10:00 PM Central | 8:00 PM Pacific |
| Internal transfers made after the cutoff time may be processed the next business day | ||
| Domestic Wire Transfer | 4:00 PM Central | 2:00 PM Pacific |
| USD International Wire Transfer | 4:00 PM Central | 2:00 PM Pacific |
| FX International Wire Transfer | 3:30 PM Central | 1:30 PM Pacific |
PRIVACY POLICY
Please refer to First Bank’s privacy policy.
DEPOSIT ACCOUNT AGREEMENT
Please refer to the Deposit Account Agreement.
CLIENT SUPPORT
By PHONE
Client Support for Business eBanking is available on business days excluding federal holidays by calling: 866-326-7113 during the hours of 7 AM – 6 PM Central Time.
After Hours support (Password Resets Only) is available on business days during the hours of 6 PM – 9 PM and on Saturdays between 9 AM – 530 PM Central Time.
By MESSAGE (within Business eBanking)
To send us a message 24 x 7 within Business eBanking, select the Administration Tab and select Contact Us to send a message. Click here to view supported operating systems and browsers for Business eBanking.