Revenues, profits, a strong balance sheet: measuring success is important to all businesses. But, are there other important measurements in a family-owned business? Find out what the key metrics are for successful, generational family businesses.
0:00 Introduction
1:35 8 Drivers of Value
3:54 Why Family Business is Different
10:19 Measuring Customer Satisfaction
12:03 What's My Legacy?
13:52 Benchmarking Value Drivers
14:46 Switzerland Factor
15:50 Create Owner and Management Alignment
18:38 Instill Legacy and Community in Employees
20:03 Predictive Index Partners
21:08 Using an Advisory Board
22:41 Final Thoughts