Client Assistance Resources

• Visit our locations page to find a First Bank branch.
• With First Bank's consumer eBanking, Business eBanking, and mobile apps, you can manage your accounts, pay bills, transfer money, and more.
• Access surcharge-free Allpoint^® Network ATM locations.

Unfortunately, criminals often capitalize on the chaos and trauma during a natural disaster to scam victims. From trying to access your accounts, personal information, and identity to accepting false charitable donations, criminals will stop at nothing to take advantage of the situation. Reported scams include the impersonation of government officials, insurance representatives, and mortgage servicing providers, as well as fake charities, price gouging, and more. Review these trusted resources to learn how you can protect yourself and your finances. 

• Steer Clear of Scams After Natural Disasters - American Bankers Association
• How Do I Avoid Scams and Fraud After a Disaster? - Consumer Financial Protection Bureau

First Bank is here to support you during this difficult time. If you need assistance, please submit our Client Assistance Form and we will escalate your case to our dedicated support team. Learn more about registering for financial assistance, managing payments, and more financial recovery resources here.

First Bank is partnering with four Southern California organizations to collect donations for those impacted by the California wildfires. Most needed items include diabetic-friendly food, baby formula, cereal, non-perishable food, personal care items, reusable bags/grocery bags, working gloves, blankets, sleeping equipment, and more.  Access the links below to learn how you can support and participate in the donation drive.

• The Los Angeles Regional Food Bank
• Hope the Mission
• YMCA of Metropolitan Los Angeles
• California Love Drop

In addition, First Bank's Southern California branches are serving as collection centers for donations. Find a First Bank branch near you.

• American Red Cross
• FEMA